Hi There!
Meet Your Right Hand, Virtually Anywhere.
Providing seamless virtual support to help you stay organized, focused, and ready for anything — wherever you are.
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Welcome!
I'm so glad you're here. As a Virtual Assistant, I specialize in lightening the load so you can focus on growing your business or advancing your profession. With a background in executive support, technical customer service, and IT helpdesk,
I bring both reliability and versatility to every task.
Whether you need help managing your calendar, coordinating travel, handling emails, managing your social media or providing exceptional customer support
— I’ve got you covered.
My name is Monique!
Career Overview
I’m a support-focused professional with 4+ years in IT service desk and technical customer service, plus over a year of experience as an executive assistant. From solving tech issues to managing calendars and travel, I love making things run smoothly behind the scenes.
As a virtual assistant, I help busy professionals stay organized, responsive, and focused on what matters most. Think of me as your right hand — ready to handle the details so you can keep moving forward.
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Work Experience
Executive Concierge Associate
PWC AC Manila
September 2025 - Present
Executive Support Associate
Accenture Inc.
March 2024 - August 2025
IT Service Desk analyst
DXC Technology
January 2022 – February 2024
Technical solution representative
Transcom worldwide
July 2020 – September 2021
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Providing support to Managing Directors in
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arranging their Business Travel, Office/hotel
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reservation and assistance in Calendar
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management by setting up meetings with their
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clients, providing availability and organizing their
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calendar.
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Providing support to Managing Directors in
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arranging their Business Travel, Office/hotel
-
reservation and assistance in Calendar
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management by setting up meetings with their
-
clients, providing availability and organizing their
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calendar.
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Assist employees with their IT related concern and
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guide employees with the troubleshooting steps to
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resolve issue with software or hardware issue.
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Create incident ticket documentation in every
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transaction via phone calls, emails and chats.
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Provide answers to customer's inquiry via Phone call
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and assist them in a timely manner while following
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company's protocols and policy in assisting
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customers while fulfilling my task.
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Create documentation with every transaction while
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assisting the customers
Skills
Basic IT Troubleshooting | Customer Support
Microsoft Office Tools navigation
Computer Literate
Calendar Management
Able to identify and assist with minor website, network, and hardware/software issues while providing exceptional customer service.
Experienced in Word, Excel, Outlook, and PowerPoint for professional document creation and data handling.
Comfortable navigating digital tools, systems, and online platforms with efficiency and accuracy.
Skilled in scheduling meetings, organizing events, and avoiding conflicts to ensure a smooth workday.
Knowledge in CRM Tools (ClickUp & Trello)
Social Media Marketing
Ticketing Systems (ITSM & ServiceNow)
Effective Communication
Skilled in using task and project management tools to keep workflows organized and teams aligned.
Capable of scheduling content, monitoring engagement, and supporting brand visibility across platforms.
Familiar with managing service requests and troubleshooting workflows using popular ticketing platforms.
Strong written and verbal communication for clear, timely, and professional interactions.